Privacy Policy

Last updated: 9 June 2026

1. Introduction

Avatravel, in management of our business and providing a taxi and shuttle booking and dispatch service needs to gather, process and store personal information relating to identifiable individuals. This information can include customers, suppliers, business contacts and other persons with whom the company has a business relationship.

2. Why This Policy Exists

The policy describes how data is collected, processed, protected and stored to meet data protection standards and to comply with legislation. The policy ensures Avatravel:

• Complies with data protection law and follows best practice in data protection.
• Protects the rights of the individual.
• Protects from the risk of data breach.

3. Gathering of Personal Data

Avatravel will collect the minimal information necessary for the service provided. The data includes a full name, street address, email address, phone number.

Personal information is always freely provided by the individual. Information is gathered by email, website, mobile app and/or direct telephone contact with an Avatravel customer service agent. Avatravel cannot provide a passenger transfer booking service without this information. Avatravel records all phone calls for training and monitoring purposes.

4. Why we use your Personal Data

Avatravel will use personal information only for provision of a transfer booking service and will retain this information only for as long as required by regulation.

5. Transfer to Third Parties

Under certain circumstances, your personal data will be transferred to a third party:

• Information necessary to complete the service will be provided to the allocated service supplier. The information is not retained after completion.
• We use an approved third party service provider to send transfer booking information to you. Processing takes place under our control. Third parties are bound by data processing and confidentiality agreements.
• Where required by law (or any regulation having the force of law), legal process, court order or subpoena, Avatravel may disclose your personal data, if strictly necessary.

6. Security

Avatravel takes your privacy seriously. We observe strict data security procedures to prevent data misuse, disclosure, destruction, unauthorized access and/or use. We have several layers of security measures in place, including encryptions, restricted access, user access authentication and protocols, firewalls, anti-virus/malware etc.

Personal data is processed only by authorized Avatravel employees and persons in performing their duties in respect to our service and retained only for as long as necessary to meet statutory obligations as a Licensed Taxi Dispatch Operator. We will not disclose or use this data for any purpose other than that for which it is provided, except where required by law. Personal data will not be transferred or stored outside of the European Union / European Economic Area, except where we use third-party service providers (such as Google Analytics) that may process limited data outside the EEA under appropriate safeguards, such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework.

7. Control over Your Personal Data

You have the right to:

• Request details of the personal information held.
• Obtain a copy of personal data stored.
• Request correction where personal data is inaccurate or not up to date.
• Withdraw consent for use and retention of personal data.
• Be informed of how Avatravel meets its data protection obligations.

You can make a request by emailing us at: info@avatravel.ie. Please write ‘Personal Data’ in the subject line of the email. We will ask you to verify your identity before acting on such a request. This is to ensure personal data is protected and kept secure. Requests will be processed as quickly as possible, and under normal circumstances within 30 days, unless there is a valid or legal reason for not doing so.

8. Contact

Avatravel incorporated in Ireland, Company Registration Number 761338, is the data controller for processing of your personal data. Our office is at:

9. Complaint

Avatravel processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the Data Protection Commissioner.